Mission >>>
Our mission is to provide first class assistance to support unemployed people from the local community back into sustained employment by offering professional information, advice, guidance, job brokerage support and where necessary, helping them to obtain the relevant skills to reach their work goals.
Our Values >>>
Our organisation's values are:
- Client service – providing clients with an excellent, professional service that meets their needs
- Quality – to continually monitor and improve the service we deliver to our clients
- Inclusive – meeting the needs of all clients, in line with our Equal Opportunities policy
- Impartiality – providing a service to clients that serves their best interests
- Respect – delivering a service that respects individuals and treats them with professionalism, empathy and dignity
- Enabling – helping our clients to progress into sustained work or appropriate vocational skills training
- Engagement – to engage with stakeholders to ensure that services delivered meet the objectives set out in local and regional development plans
- Transparency – to provide a service that is open to inspection and meets financial probity standards set out by stakeholders
- Confidentiality – to provide a service that has at its core client confidentiality
- Partnership – to work in partnership with organisations that share our vision and service objectives to develop and deliver innovative programmes that support our client groups and meet the objectives of our stakeholders and employers
Our Commitment >>>
Our ongoing commitment is four-fold:
- To our clients – to provide a professional, supportive service that takes account of our clients' needs and help them to achieve their employment and training goals whilst continuously striving to improve the service by taking account of customer feedback and building recommendations into the service
- To our employees – to recognise their invaluable contribution to the success of the company and to appreciate that by helping them to develop their professional excellence, the service will continuously develop and improve. This will be done through:
- Providing and supporting professional development
- Listening to staff feedback through regular team meetings and via the appraisal process
- Recognising staff development and improvement through fair and just reward that recognises the individual contribution of team members
- To our stakeholders (funding bodies) – to meet and surpass the goals and objectives set out by our funding partners and doing this in accordance with the delivery budgets
- To our employers – to ensure that they receive a first class service, in terms of receiving appropriate candidates who meet their requirements, thereby helping them to achieve their business objectives
As a result, we will achieve our objective of ensuring unemployed and economically inactive Londoners, from some of the most deprived communities, achieve their goals of improving their skills, securing sustained employment and making a better future for themselves.
